Frequently Asked Questions

How do I get my receipt?

You should receive an automatic receipt by email confirming your payment within 24 hours. Please check your spam email folder if you cannot see it in your inbox. If, after 24 hours, you still have not received an email confirmation, please contact us here.

What currency can I pay in?

You can pay in any currency. Please note that if you are paying with a non-USD credit card, you might be charged a conversion fee by your bank.

What methods of payment do you accept?

We accept the following payment options: Visa (credit and debit cards), MasterCard (credit and debit cards) and American Express.

What is your refund policy?

We are happy to refund all purchases within 14 days of payment and we will be happy to arrange a full refund. Please contact us here.

I’ve received a discount code. How do I use it?

You will be able to use the discount code in the checkout process.

OK, I’ve paid, now what?

Within 24 hours of your payment you should receive an email explaining what the next steps are. Please contact us here if you have not received an email from us.

How do I activate my account?

You do not need to activate your account. We will send you login details to the SAGE Campus learning platform, by email, 5 working days before the course starts.

When will I be able to log into the learning platform and take the course?

We will send you your login details by email 5 working days before the course start date.

How long will I have access to the course for?

The course will be run over 4 weeks, during which you will have access to learning support provided by the course instructor. After the 4 weeks, you will still have access to the course materials for another 2 months, but you will not be able to receive learning support from the instructor, and if there is a course forum, you will not be able to ask any questions.

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